If you are not satisfied with your custom curtains and want to return within the 30 days after receiving the order.
1. Items haven't been shipped out: 30% production fee needs to be deducted.
2. Items have been shipped out: Only 70% of the order amount can be refunded.
Note: Please reject the express delivery and take responsibility for the cost of returning the product to the warehouse.
3. Quality issues:
If there are quality issues like wrong size, wrong color and other issues due to our wrong product, please contact us in 30 days, we will remake new curtains for you, or modify the issues in another way to make you satisfied.
4. Incorrectly measuring:
If your incorrectly measured your window/door and receive the curtains that don’t fit perfectly, just contact us and we will work with you to find the best solution to remedy, such as you received a wider panel, then we may cut it down in width to best match your window/door. But if it’s an issue that cannot be remedied such as curtains are too narrow or too short, or you need to change a different fabric, we could give you 50% off on purchasing a second set. (Only valid within 30 days after receiving your first order)