Custom curtains are tailored to your exact window measurements, fabric choice, and design preferences (e.g., style, liner). Ready-made curtains come in fixed sizes and limited styles.

Production typically takes 3-5 business days. Rush service (2-days turnaround) is available for an additional fee.*

Yes! Get 10 swatches for just $0.99 here . Samples delivery time 3-5 business days.

• Shade measuring instruction visit here.
• Shade measurement finder visit here.
• Know different headrail size here.
  The above guidelines apply to both Roman shades and bamboo shades.

• Drapery measuring instruction visit here.
• Drapery measurement finder visit here.

For drapery:

• How to select drapery header visit here.
• How to select drapery liner visit here.

For Roman shde:

• How to select Roman shade liner visit here.
• Different Roman shade style visit here.

For bamboo shde:

• How to select bamboo shade liner visit here.

Just follow these easy steps:
1.Customize Your Product:Select your desired product and fill in all options, such as
color, size, lining, or other customizations. Adjust the quantity as needed.
2.Add to Cart:Once you've customized your item, click “Add to Cart" to save it.
3.Confirm Your Order:Review your item. Adjust the quantity or remove any item if needed. When you're ready, click “CHECK OUT" to proceed.
4.Enter Shipping & Payment Details:Provide your shipping address, choose a shipping method, and enter your payment information.
5.Place Your Order:Review your order, apply a discount code if you have one, and click "Pay now" to complete your purchase.
That's it! You'll receive an order confirmation email and tracking details.

For any assistance, feel free to contact our support team at
service@neutralcurtains.com.

Order Cancellation Policy visit  here.

Customized Drapes Lead Time

Standard shipping : 10-12 days.

Express shipping : 3-7 days.

The shipping time provided on our website is a guide only and represents the time frame that 95% of orders are filled within.

If you require drapes by a certain date, please contact us at support@texturecurtains.com to confirm the time frame and order it in advance.

Once order(s) are shipped, you'll receive a tracking number to follow up with carrier.

We ship worldwide. To know more, visit our Shipping Policy page.

Once order was picked up by carrier, our system will send you email to advise carrier and tracking number. You may visit carrier offical website to mornitor your package. You are able to work with carrier to make appointment of delivery time. You can track your oder here.

Fabric swatches and sample booklets are not returnable. For more information, please visit our Return & Refund Policy page.

Any reasonable return request will be accepted and handled within 30 days upon your receipt. We remind you to check the products as soon as you receive them. If the products come defective when they arrive, please contact us within 7 days upon receipt at support@neutralcurtains.com. We need you to provide the shipping label of the package, and photos to prove the package's status. We will inspect the products and if we agree with you that the products are defective then we will either (at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take). All returned items must be in brand-new condition, unused, and with original tags and packaging.

Once returned items were received, we will inspect to ensure in brand-new conditiion, unused and with original tags and packaging. Then we will either (at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take). If you meet our return criteria and provide the above-mentioned product defect photos and shipping label, then we will provide a refund for the full cost of your purchase of this order immediately after we receive and confirm the return package, which will be returned to your original payment method within3-10 days.

Prior purchases are not eligible for price adjustments.

Prior purchases are not eligible for discount refund.

We don't offer refund to lost packages but we will send the replacement instead.

Customers are not responsible for import duties. If you are charged any customs fees, please contact us at support@neutralcurtains.com

Orders cancelled within 12 hours (workday) of payment confirmation are eligible for a full refund.

Orders cancelled after production begins may be cancelled, but you will be responsible for 25% of the product price.

Orders will not be accepted to be cancelled once orders are shipped.

Made-to-order products that have already been shipped can not be cancelled.

We accept payments from all major banks. If you have some concerns, kindly contact us here