Exchange Policy

Exchange

We're pleased to offer one exchange opportunity per customer. Should you wish to modify your original order specifications (including size, color, or liner), here's how it works:

1. Pricing:

   • If you'd like us to remake your product, we’ll offer a 20% discount (based on your original order amount) in the form of a gift card.

     • Example: If your original order total was $100, you’ll receive a $20 gift card to use toward a new purchase.

   • The gift card can be combined with other website discounts and has no expiration date.

   • Note: Additional customization costs (e.g., fabric upgrades, size changes) will apply if the new selections exceed the original order’s value.

2. No Return Needed:

   • Keep your original product - no need to ship it back

3. Simple Process:

   • Contact our customer service to initiate your exchange

   • Provide your order original number

   • Our team will calculate and send a gift card to you

4. With ''Guarantee Your FIT!'':

   • Zero additional cost for size-related exchanges

   • Applies only when:
     • ''Guarantee your FIT!'' was purchased with original order
     • Exchange is for size correction only
     • New size falls within your original window measurements

   • For details, please see: 

     FIT Protection Guarantee

Please contact us via email: support@neutralcurtains.com at once within 90 days of receipt. We will arrange an exchange for you after confirmation.