Exchange Policy

Exchange

We're pleased to offer one complimentary exchange opportunity per customer. Should you wish to modify your original order specifications (including size, color, or liner), here's how it works:

1. Pricing:

   • If you'd like us to remake your product, we’ll offer a 20% discount (based on your original order amount) in the form of a gift card.

     • Example: If your original order total was $100, you’ll receive a $20 gift card to use toward a new purchase.

   • The gift card can be combined with other website discounts and has no expiration date.

   • Note: Additional customization costs (e.g., fabric upgrades, size changes) will apply if the new selections exceed the original order’s value.

2. No Return Needed:

   • Keep your original product - no need to ship it back

3. Simple Process:

   • Contact our customer service to initiate your exchange

   • Provide your order original number

   • Our team will calculate and send a gift card to you

4. With ''Guarantee Your FIT!'':

   • Zero additional cost for size-related exchanges

   • Applies only when:
     • ''Guarantee your FIT!'' was purchased with original order
     • Exchange is for size correction only
     • New size falls within your original window measurements

   • For details, please see: 

     FIT Protection Guarantee

Please contact us via email: support@neutralcurtains.com at once within 90 days of receipt. We will arrange an exchange for you after confirmation.