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FIT Protection Guarantee

At Neutralcurtains, we're dedicated to helping you create a space you'll love. Your complete satisfaction is our top priority, and we strive to ensure every detail meets your expectations.

We appreciate the opportunity to serve you and help bring your vision to life.

GUARANTEED TO FIT

Measuring windows is tricky. With FIT Protection (per window), we cover:
✓ Measurement errors

Order online stress-free! Must be added at checkout.

Here’s how it works

Need an exchange? Just email support@neutralcurtains.com with your FIT Protection request. We'll remake your product to your corrected size specifications and ship it to you at no additional cost!*

Tips for Measuring Windows

Make sure your custom window treatments fit right the first time with these tips:

Each window is unique - even slight measurement variations affect your custom order's fit. Always take fresh measurements for every window. Never rely on previous blinds/shades sizes.

Read through the "Measure & Install” related sections at the bottom of the product page to understand the height, width and depth specifics for each product.

Use our Drapery Measurement Finder & Shade Measurement Finder to track your measurements for each window. This will make it easier to place your order!

Watch step-by-step video instructions:
How to measure Drapery;
How to measure Shades;

365-DAY SATISFACTION GUARANTEE

IF Your Products is Defective

We guarantee all products against material or workmanship defects, and ensure they meet your exact specifications. For 90 days from purchase, we'll resolve any qualifying issues at no cost to you - including return shipping.

If You're Unsatisfied with Your Products

And if you’re not happy with your custom covering for any other reason within the first 90 days – you don’t like the color, you need a different mount or lift style, changed your mind about the lining, etc. – we will remake the new product you want, and it will only cost 50% of the original order price plus the difference caused by modifying the customized information.

Please see our Returns page for more details.