Designed for Confident Decisions

Before measuring, consider whether you want an inside or outside mounted window treatment. If inside, you’ll need to make sure your window is square by measuring horizontally at the top, center and bottom, vertically along both sides and center, and diagonally. Also measure the frame depth and take into account any window hardware that might obstruct the window treatment.Click the link to view it: How-to Videos

Width: 12 in.-140 in.(Minimum width varies by headrail type — Wooden Headrail: 14 in.; Alum. Headrail: 16 in.)

Height: 12 in.-144 in.

Click the link to view it:Shade Installation

We accept reasonable return or exchange requests within 30 days of your receipt of the product. Please contact us within this timeframe to initiate the process.

Important: If you purchased Fit Protection, you are eligible for a free exchange if the measurement error is within 5 inches. If the error exceeds 5 inches, a standard re-make fee will apply.

For more details, please refer to our Return & Refund Policy or contact our support :support@neutralcurtains.com.

Yes. Neutral Curtains only delivers the best curtains to customers. We proudly stand behind our materials and manufacturers with a limited lifetime warranty.

We offer 3 warranty options:

● 1-Year Limited Warranty: Covers parts replacement for any defective components
● 3-Year Limited Warranty: Covers the entire system. If any issues arise within three years, the system can be replaced free of charge.
● 5-Year Limited Warranty: Covers the entire system. If any issues arise within five years, the system can also be replaced free of charge.

We recommend the following care steps to keep your Neutral Curtains Roman shades looking their best:

1.Regular dusting: Use a feather duster or a vacuum cleaner with a soft brush attachment to gently remove surface dust on a weekly basis.

2.Spot cleaning: For minor stains, lightly dab the affected area with a soft, damp cloth using mild soap and water. Do not rub or scrub, as this may damage the fabric.

3.Deep cleaning: For a thorough clean, we recommend professional dry cleaning services specialized for window treatments.

Important: Never machine wash, hand wash, or immerse your Roman shades in water, as this can cause shrinkage, fading, or structural damage.

 Tip: Always test any cleaning method on a small, inconspicuous area of the fabric first.