Cancellation Policy

For all products excluding made-to-order items

Orders may be cancelled for a full refund at any time before the orders are shipped. Once order are shipped, you will be advised with carrier name and tracking number.

Orders cancelled within 12 hours (workday) of payment confirmation are eligible for a full refund.

Orders cancelled after production begins may be cancelled, but you will be responsible for 25% of the product price.

Orders will not be accepted to be cancelled once orders are shipped.

Made-to-order products

Orders after production begins or after 48 hours want to be changed size, you will be responsible for 25% of the product price.

Orders that have already been shipped can not be cancelled.

If you have any questions, please feel free to contact us.

Direct Email support@texturecurtains.com

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