Shipping Protection Plan

We’ve teamed up with trusted partners to offer shipping protection—so your order is covered if something goes wrong. Just reach out to NeutralCurtains if you need help. Full policy details below.

1.What’s covered by this plan?

√ Package lost in transit

√ Package stolen or missing after delivery

√ Package damaged in transit

√ Delay in delivery

2.How to add protection

During checkout, you will have the option to add Shipping Protection to your order. By selecting this service, the protection fee will be automatically included in your total payment.

Please note:

• This protection is applied per order.
• It only covers products purchased within the corresponding order.
• The service cannot be added after order completion.
• Shippring Protection cannot be cancelled once parcel shipped.

3.To report an issue

Upon successful enrollment in the protection plan, a confirmation email containing the following will be automatically dispatched:

• Service contract reference number
• Step-by-step claims guide
• Official claims procedure documentation

Filing Claims with NeutralCurtains

In the event of parcel loss or transit damage, immediately reach out to our customer support team by email support@neutralcurtains.com.

4. Helpful Reminders
Double-check your shipping info: Make sure your address and contact details are correct at checkout. Inaccurate info could lead to delivery issues or affect your ability to file a claim.

Inspect your order ASAP: Once your package arrives, check it right away. If there’s any damage or problem, email us at support@neutralcurtains.com as soon as possible to begin the claims process.